Privacy Policy

1. About Chabi Agent

Chabi Agent is a mobile application developed for authorized agents to facilitate customer onboarding, investment assistance, and related business activities through a secure digital platform.

The application is intended solely for registered and authorized agents.

2. Information We Collect

To provide our services, we may collect the following types of information:

Personal Information

When you register or use the application, we may collect:

• Full Name
• Mobile Number
• Email Address
• Agent ID
• Profile Photograph (if applicable)

Business Information

• Login Credentials

Customer Information

Authorized agents may access customer information necessary to provide services, including:

• Customer Name
• Contact Information
• KYC Status
• Investment Information
• Transaction-related Information

Such information is processed only for providing services through the application.

Device Information

We may automatically collect:

• Device Model
• Operating System
• Device Identifier
• IP Address
• App Version
• Device Language
• Time Zone
• Crash Reports
• Performance Logs

Usage Information

We may collect information regarding:

• Login Activity
• Pages Visited
• Features Accessed
• Session Duration
• Error Reports
• Application Performance

3. How We Use Your Information

Your information is used to:

• Verify and authenticate authorized users.
• Provide access to application services.
• Manage customer onboarding and related activities.
• Improve application functionality and performance.
• Maintain security and prevent unauthorized access.
• Respond to customer support requests.
• Comply with legal and regulatory obligations.
• Detect fraud, abuse, or security incidents.

4. Permissions Used by the Application

Depending on the features you use, the application may request the following permissions:

Permissions are requested only when required and can be managed through your device settings.

5. Data Sharing

We do not sell, rent, or trade your personal information. Your information may be shared only in the following situations:

• With service providers who support our application and infrastructure.
• With financial or business partners where necessary to provide requested services.
• To comply with applicable laws, regulations, legal processes, or government requests.
• To protect the rights, safety, security, or property of our users, organization, or the public.

6. Data Security

We implement appropriate administrative, technical, and organizational measures to protect your information, including:

• Secure HTTPS communication
• Encrypted data transmission
• Access control mechanisms
• Authentication and authorization
• Regular monitoring and security improvements

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Fulfill contractual obligations.
• Comply with legal and regulatory requirements.
• Resolve disputes.
• Maintain business records.

Once information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw permissions granted to the application.
• Contact us regarding your personal data.

To exercise these rights, please contact us using the details provided below. You can also submit an account deletion request through our account deletion page.

9. Children's Privacy

Chabi Agent is intended exclusively for authorized business users and is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

10. Third-Party Services

The application may use trusted third-party services to support its functionality, such as:

• Cloud hosting services
• Push notification services
• Analytics services
• Crash reporting tools
• Authentication providers

These third-party providers process information in accordance with their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

The updated version will be published on this page with a revised Effective Date. Continued use of the application after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us: